With Gratitude: Nixon Medical Recognized as Customer’s Choice for Medical Apparel and Linens for 7th Consecutive Year
January 4, 2024 by Nixon MedicalNew Castle, Delaware, January 4, 2024 – Nixon Medical is humbled to announce its recent distinction as the Customer’s Choice for medical apparel and linens, reaffirming its commitment to exceptional service for outpatient centers. This achievement, revealed in a 2023 FranklinCovey Net Promoter Score® (NPS) research study, sets a new industry benchmark for customer satisfaction, with Nixon Medical’s NPS score of 75 surpassing the industry average of 48.
This outstanding accomplishment is a direct result of the opinions and preferences of Nixon Medical’s most valued stakeholders—its customers. The study invited potential customers to assess their experiences and satisfaction with Nixon Medical and other medical apparel and linen vendors. For the seventh consecutive year, Nixon Medical received the highest satisfaction score in critical areas, including on-time deliveries, inventory management, communication, cleaning, and ironed linens.
As a family-owned and values-driven organization since 1967, Nixon Medical has evolved beyond a medical apparel and linens vendor for outpatient centers; it has become a trusted partner to its customers, aiding in creating environments that prioritize safety and compliance, operational efficiency, and patient satisfaction.
Nixon Medical ensures customer satisfaction through ten fundamental service tenets underpinned by the Nixon Medical Service Difference™. Having earned and kept the trust of 10,000 outpatient centers nationwide, Nixon Medical is well-positioned to help healthcare facilities enhance service quality and raise patient care standards. These essential service differences include:
- Expert Inventory Management
- Anytime Access to Route Service Representatives
- Free Same-Day Deliveries for Unexpected Needs
- High-Touch, Multi-Tiered Service Teams
- Easy Payment Solutions
- Predictable, No-Surprise Billing
- Inventory Par Levels with No-Minimums
- HLAC-Accredited Outpatient Specialists
- Three Points of Service Review
- Safe, Contact-Free Service Approach
“With deep gratitude and a sincere sense of responsibility, we humbly share our acknowledgment as the Customer’s Choice for medical apparel and linens. As a family-owned business, we take pride in continuing the legacy of service principles that have shaped our journey across generations,” expressed Jason Berstein, President of Nixon Medical. “This recognition is significant as it aligns with a pivotal moment in our company’s growth. Our recent expansion into additional states, including the latest venture in Florida, reflects our commitment to partnership and service, contributing to enhanced patient care and healthcare excellence.”
For further information and to get started with Nixon Medical, please contact us.
About Nixon Medical
Nixon Medical, a family-owned industry leader since 1967, specializes in medical apparel and linens for outpatient centers. Our commitment to excellence transcends the role of a vendor as we actively collaborate to establish safe, compliant, and efficient environments—a commitment known as the Nixon Medical Service Difference™️. With gratitude, we’ve recently earned the title of “Customer’s Choice,” a recognition we humbly attribute to our customers who consistently impact patient lives. Our ever-expanding service footprint includes Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island, Virginia, Texas, and Florida. Visit nixonmedical.com.
